211 Helpline

An unmatched, critical service

211 is a vital service used by many people every year. Individuals contact 211 to access free and confidential counseling on food, health care and other resources.

Serving 5 counties and covering 1.5 million people in Ohio, the United Way 211 Help Center provides free and confidential 24-hour access to a compassionate professional who will review your options for help, develop a plan and act as your advocate if you are faced with barriers to service.

No matter the situation, the specialists at 211 listen, identify underlying problems and connect people in need with community resources and services that improve their lives.

In 2019 alone, 211 in Stark County answered more than 21,000 contacts through calls and emails - helping thousands of people with life-changing support.

There is no other network in the country that has a similar pulse on community needs. 211 is free, accessible 24/7/365, completely confidential.

Call Us
Email Us
Text your Zip Code to 898-211


211 can be used to access local community social service needs for the following emergencies: rent, food, utilities, taxes, transportation, low cost medical, prescriptions, financial tips, predatory lending, job search and skills.

Education, Recreation and the Arts

Achieve your academic, athletic or artistic goals. We’ll provide information on programs, enrollment, transportation, tuition assistance and other community education services.

Employment and Income Support

Discover resources to assist with finding, obtaining and maintaining employment, as well as services related to household income such as government benefits, welfare programs, and other general financial aid.

Family Support and Parenting

Gain stability for your family. We’ll connect you to resources for parenting or care-giving assistance, or other supports for the day-to-day care and safety of family members.

Food, Clothing and Household Items

Cover your basic needs. We’ll help you find services that provide access to food, clothing, diapers and other basic household items.

Health Care

Maintain your health and well-being. We’ll direct you to affordable health care services and provide information on private and public health insurance options, including Medicare and Medicaid.

Mental health and counseling

Find support through resources which help people maintain mental and emotional wellness.

Municipal and Community Services

Discover resources in your community. We’ll connect you to local, state and federal entities, as well as non-government agencies, such as public transportation providers and libraries.

Substance Abuse and Addiction Therapy

Find addiction recovery services for you or your loved ones. We’ll direct you to treatment centers, support groups and other resources for alcoholism, opioid addiction and other substance abuse issues.

Our Impact

Stark, Jefferson, Carroll, Harrison and Tuscarawas Counties


Top three requested resources

Food Assistance and Meals
Utility Assistance

To see our full impact in the community, download our reports.

Get Involved

Looking to volunteer or make a donation? We can point you in the right direction. Contact 2-1-1 for more information. We’ll help you determine the organization, accepted goods and services, along with a list of available opportunities.