Resource Database Inclusion/Exclusion Criteria Policy

Revised: July 26, 2013

The United Way of Greater Stark County’s 2-1-1 strives to provide an information and referral service to cover a broad range of human and social services in Stark County and strives to maintain a comprehensive resource database of agencies, programs, organizations whose services are directed toward the solution of human problems.

The Information & Resource Specialists give the most accurate and appropriate information and/or referrals possible, so that inquirers can make an informed decision about which of the available resources may best meet their needs.  The United Way of Greater Stark County and its 2-1-1 information and referral service is not responsible for the quality of services delivered by any agency to which an inquirer is referred.

The United Way of Greater Stark County’s 2-1-1:

  • will review criteria for the inclusion or exclusion of information in the comprehensive resource database on a regular basis and at least once every two years, in order to ensure that the changing needs of the community are being met;
  • will publish the criteria for the inclusion or exclusion of information in the comprehensive resource database on its website, so that staff and the public will be aware of the scope and the limitations of the database;
  • will uniformly apply the criteria for the inclusion or exclusion of information in the comprehensive resource database.

The United Way of Greater Stark County’s 2-1-1 comprehensive resource database:

  • will address the needs of all groups in the community;
  • will include government, nonprofit, and critical for-profit organizations;
  • and may include other for-profit organizations and entities such as support groups that are not incorporated as organizations.

1.    Included in our comprehensive resource database are the following:
     a.    Organizations that are non-profit or governmental which provide social, educational, health, or human
               service to residents of Stark County
     b.    Organizations (such as churches, social clubs) offering health and human services to the community
               and not confined to their own membership
     c.    Proprietary organizations offering services not adequately met by public or non-profit agencies
     d.    Proprietary organizations offering low-cost goods that are not readily available through community
               non-profit agencies
     e.    Proprietary organizations that offer free or low cost services to the community
     f.    Self-help/support groups
     g.    Local, state, and national elected officials
     h.    Government offices that provide services to their constituents
     i.    Hospitals and health clinics
     j.    Organizations outside Stark County which provide a service not available locally
     k.   Organizations that serve as primary referral points for information on health and human
               services
     l.    Public and private educational institutions and school districts
     m.    Professional social service organizations
     n.    Social and/or fraternal clubs; community groups and organizations that provide health and human
               services

2.    Excluded from our comprehensive resource database are the following:
     a.    Services available only to members of a certain group or club (i.e. counseling available to a church's
               parishioners only)
     b.    Agencies or organizations which misrepresent their services in any way
     c.    Illegal services; including agencies which deny service on the basis of color, race, sexual orientation,
               etc
     d.    Organizations that violate local, state, or federal laws or regulations
     e.    Organizations that are not licensed in areas where licensing standards exist

3.    If an agency/organization does not meet the criteria for inclusion into our database,
the Certified Resource Specialist will inform the agency by phone. If there is a challenge to the decision of exclusion, a meeting with the 2-1-1 Director may be arranged to explain the reasons for the exclusion. If still not satisfied, a meeting with the United Way of Greater Stark County’s President & CEO may be requested, followed by a review by the Board of Directors, if needed.