2-1-1 Auto Repair Program

United Way's 2-1-1 helps families with Auto Repair Program

The United Way's 2-1-1 Auto Repair Program assists Stark County families get back on the road by providing costly vehicle repairs that the family cannot afford. Without adequate transportation, families are left without reliable transportation for employment. United Way's 2-1-1 is partnering with Job & Family Services to deliver this automobile repair program to Stark County residents.

Find out if you might qualify today. General eligibility guidelines for the auto repair program include: 

  • Repairs defined as major work needed to be done to get vehicle running smoothly 
  • 18+ years of age
  • Must have minor child in the home, or a minor child for whom you pay child support
  • Must be employed and meet income guidelines
  • Must reside in Stark County 
  • Must need vehicle for work or pre-employment training that directly leads to employment
  • Upon completion of car repairs, payment is made to mechanic 

If you meet these general eligibility requirements, please click here to complete a pre-screening form ». Your information will be reviewed by an eligibility specialist. This process is usually very quick, and if you are cleared to participate, we will call you to discuss the next step. 

Auto Repair Program Guidelines 

To participate, you must be working with a minor child either in your custody or working with a minor child for whom you pay child support.

If your repairs exceed $1,000, it is your responsibility to pay any amount over $1,000. United Way of Greater Stark County is a tax-free organization, which means the subtotal is what will be paid. Because the United Way can only guarantee our portion of the payment for two weeks past the completion of repairs, you will have two weeks to pay any amount due over $1,000. 
 
To receive this financial assistance, you will need to get three estimates that all have the same items to be repaired. All of the repair estimates need to be from ASE certified shops. You need to ask each shop if they are certified to be clear. This program cannot use any shop estimate that does not have ASE certification. All of the items to be repaired are the same. The number of items to be repaired are all the same.  All of the items on your estimates need to be exactly the same. The prices may be different. At your appointment, we will choose the lowest estimate. If you are uncomfortable with the lowest priced shop, you may get another quote to take its place.
 
This program does not cover towing, estimates, or cosmetic issues such as tires, windows/windshields, headlights, or bodywork and does not cover routine maintenance like oil changes unless it is required part of the repair. 
 
The program cannot fix a vehicle whose repair costs exceed the value of the vehicle. You can find an approximate value for your vehicle using the “Good” condition on the Kelley Blue Book website, www.KBB.com. 
 
Appointments
Appointments are held at the Community Campus at Goodwill:
 
408 9th Street SW
Canton, OH 44707
 
Make sure you have all of your paperwork with you when you come in for your appointment. We want to make this a smooth process so you only need to make one trip. If you are missing paperwork, you will have to bring it back to complete the process.
 
Don’t miss your appointment. If you miss your appointment without calling ahead, you will receive an automatic denial for Auto Repairs and you will be ineligible to participate in the program.
 
For your appointment, please bring:
  • Valid Driver’s license
  • Current registration or title
  • Current Proof of insurance
  • Income verification for 30 days before the date of your appointment
  • Income verification for any income not from employment. Examples:
    • Social security 
    • Food stamps
    • Child support
  • Social Security cards for all members of the household.
  • Photo ID for all adults in the household.
  • 3 Estimates from ASE certified mechanics
Tips to avoid Auto Repair headaches:
  • Make sure that all of the items to be repaired are the same. If you aren’t sure if something on one estimate is the same as another estimate, you can ask the mechanic to tell you. 
  • If you prefer to work with a specific mechanic (who is ASE certified) and they are not the lowest, you may take other lower estimates back to the mechanic to see if they can go lower. Or you can continue getting more ASE certified estimates until the mechanic of your choice is the lowest of three.
  • If your vehicle isn’t running and you know exactly what’s wrong, you can call shops to get estimates. You may also have it towed to one shop and call two other shops for their estimates on the same repairs
  • Make sure you have all of your paperwork with you. If you are missing paperwork, you will have to bring it to complete the process.
  • Don’t miss your appointment. If you miss your appointment without calling ahead, you will receive an automatic denial for Auto Repairs and you will be ineligible to participate in the program.

For more information, call 2-1-1 or 330-491-9997 to speak to an Information & Referral Specialist.